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What are the different statuses of a case?


  • Merchant Response Needed - Open cases that need your attention in order to be resolved.

  • Pending Internal Review - Open cases that are under review by Global Payments. You can view them but they do not need any action from you.

  • Request For More Information - Open cases that have been received by Global Payments, and require you provide more information.

  • Closed - Cases that have been resolved and can no longer be actioned in any way.

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