Email Notifications

• Can I receive Email Notifications for disputes?

  Yes, you can receive notifications of new disputes via email. Notifications provide information about your case, such as the case number, status (if it’s open, closed, or pending), when it expires, and other useful data. You can also set up reminders to let you know when disputes are close to the response due date.

  
  Table of Contents:

  • How do I set up Email Notifications for dispute?
  • How do I update Notification Preferences?
  • Why haven't I received updated notifications since I changed my preferences?
  • How do I opt out of Dispute Email Notifications?

• How do I set up Email Notifications for disputes?

  How do I set up Email Notifications for disputes? You can set up your email preferences by doing the following:

  1. Open Disputes Management
     
     
  2. In the top right corner of the screen, click your initials
     
     
     
  3. Click on Notification Preferences
      
  4. Click the Notification Setting to “On”
     Asterisks (*) indicate required settings
     
  5. Delivery method: The email box is filled in automatically. This is because you can only receive email notifications.
     
     
     
  6. Notification content: Select which dispute types you would like to see in your email: Retrievals, Chargebacks, or Exceptions. Choose one or all three.
     
     

     Note: Exceptions types are Pre-Arbitrations, Arbitrations, Pre Compliance, etc.

  
  
  
  7. Reversal notification: Check this box if you’d like to receive emails notifying you when a case is represented to the issuer.
     
     
     
  8. Notification frequency: You can choose to receive email notifications on a daily or weekly basis. However, you won’t receive an email when there is no activity to report.

     
     
     

  9. Reminder notification: You can choose to receive an email reminder up to five (5) days before a dispute case is set to expire. Pick 1, 3, or 5 to have an email reminder sent alerting you that the dispute will expire. Selecting “Don’t remind me” will not send a reminder.
     
     
     
  10. Press “Save Preferences” at the bottom right corner of the screen when finished.

  

  Note: If you skip any required options, a warning message will appear before you can save your preferences. For example: If you see the warning message, complete the option, then click “Save Preferences”.

   

  Your preferences were saved successfully when you see the message reading “Your notification preferences were saved.”

   

• How do I update Notification Preferences?

  You can update your email dispute notifications by doing the following:

  1. Open Disputes Management
  2. In the top right corner of the screen, click your initials
  3. Click on Notification Preferences
  4. Check or uncheck the appropriate boxes (Notification content, Notification frequency, etc.)
  5. Once done, click “Save Preferences”. Your preferences were saved successfully when you see the message reading “Your notification preferences were saved.”

• Why haven't I received updated notifications since I changed my preferences?

  Changes to your preferences can take up to 24 hours to apply. If you changed your preferences today, you should expect email content to update tomorrow.

  Remember, if you do not have any new disputes, you won’t receive a notification.

  If you haven’t received any notification emails, you may need to check your spam folder. Add [email protected] to your safe sender list

• How do I opt out of Dispute Email Notifications?

  If you no longer wish to receive notifications for disputes, you can update your preferences to opt out of emails.

  1. Open Notification Preferences page
  2. Toggle the Notification Setting to “Off”
  3. Press ”Save Preferences” at the bottom right corner of the screen when finished

  
  Your preferences were saved successfully when you see the message reading “Your notification preferences were saved.”