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What is a retrieval?

A Retrieval Request is a request for proof that a transaction was valid. To respond to a Retrieval Request you might, for example, provide a copy of the sales draft for the transaction. No financial adjustments are performed for Retrieval Request cases, but if you do not respond successfully, you could be held responsible (liable) for any Chargeback cases that result. Retrieval Requests are sometimes referred to as “Retrievals.”

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