Help Centre

How do I decide if I should respond to a chargeback case?

  1. Click the ‘Queues’ link in the navigation bar on the left side of the screen.

  2. From the queues page, confirm that you are viewing “My Work Queue.” By default, this table will display the cases in order of date received and highest dollar amount.

  3. Your latest Disputes will appear at the top of the table on the Queues Landing page.

  4. You may also sort this by Case Type to respond to Chargeback cases first.

  5. You may also sort this list by due date to respond to expiring cases.

  6. On opening a case using the Actions button, you will see a Win Probability percentage near the top right corner. This indicator is only an estimation of the potential outcome of a chargeback dispute based on your historical chargeback results and does not guarantee any outcome or result. Higher the number, the more likely you may win the case, if you challenge the dispute case.

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