Help Centre

How do I view the documents attached to a case?

All documents are visible in the Case Timeline located below the transaction details on the Case Details page. To quickly access the files:

  1. Open the Case Details page for the dispute in question.

  2. Locate the “Show in Timeline” filter to the left of the case timeline.

  3. Select the “Documents” filter.

  4. In the timeline, locate and click the filename of the document you wish to view.

  5. The document will open in an overlay where you can view it in the browser. You can also open the document in a new window or download it to your personal hard drive.

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