Help Centre

What is the Probability Score?

The Probability Score is a number displayed as a percentage near the top right corner of your Case Details page. This indicator is a computer generated projection of the potential outcome of a chargeback dispute based on your historical chargeback results.

  • A green number with a smiling face icon indicates a high probability of winning.

  • An orange number with a neutral face icon indicates a moderate probability of winning.

  • A red number with a frowning face icon indicates a poor probability of winning.

Please note that the Win Probability score is only an estimate and does not guarantee any outcome or result. 

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