The Probability Score is a number displayed as a percentage near the top right corner of your Case Details page. This indicator is a computer generated projection of the potential outcome of a chargeback dispute based on your historical chargeback results.

• A green number with a smiling face icon indicates a high probability of winning.
  

• An orange number with a neutral face icon indicates a moderate probability of winning.
  

• A red number with a frowning face icon indicates a poor probability of winning.
  

Please note that the Win Probability score is only an estimate and does not guarantee any outcome or result.