The barcode on your notification letter serves as a unique identifier for your individual case. When you submit faxes that contain the barcode, the system will automatically route your response to the appropriate workspace within Disputes Management.

We highly recommend that when faxing documentation back to Global Payments, you place the notification with the barcode first and any subsequent documents next.  This will allow our systems to quickly and efficiently match your documents to the open case.

If you are responding to multiple cases in one fax, make sure the pages of the fax are in the proper order. Start with one single case barcode followed immediately by that case’s related documents, then the next case barcode and those case’s related documents. This will ensure that the documents are submitted in association with the correct case.