After you submit your response, the case will automatically move out of My Work Queue and into the appropriate pending queue while it awaits review from Global Payments. Once reviewed, it will then move to the Closed Queue or back into My Work Queue, depending on what action needs to be taken next. You can still access the case by looking it up using a case number, or finding it inside the appropriate Pending Queue.

1. To view cases in the pending queues, navigate to the “Queues” tab in the left menu.

2. Click on the blue dropdown next to the “Queues” title at the top of the page.

3. Select the Pending Queue applicable to the case in question.