How do I set up Email Notifications for disputes? You can set up your email preferences by doing the following:

1. Open Disputes Management
   
   
2. In the top right corner of the screen, click your initials
   
   
   
3. Click on Notification Preferences
    
4. Click the Notification Setting to “On”
   Asterisks (*) indicate required settings
   
5. Delivery method: The email box is filled in automatically. This is because you can only receive email notifications.
   
   
   
6. Notification content: Select which dispute types you would like to see in your email: Retrievals, Chargebacks, or Exceptions. Choose one or all three.
   
   

   Note: Exceptions types are Pre-Arbitrations, Arbitrations, Pre Compliance, etc.




7. Reversal notification: Check this box if you’d like to receive emails notifying you when a case is represented to the issuer.
   
   
   
8. Notification frequency: You can choose to receive email notifications on a daily or weekly basis. However, you won’t receive an email when there is no activity to report.

   
   
   

9. Reminder notification: You can choose to receive an email reminder up to five (5) days before a dispute case is set to expire. Pick 1, 3, or 5 to have an email reminder sent alerting you that the dispute will expire. Selecting “Don’t remind me” will not send a reminder.
   
   
   
10. Press “Save Preferences” at the bottom right corner of the screen when finished.



Note: If you skip any required options, a warning message will appear before you can save your preferences. For example: If you see the warning message, complete the option, then click “Save Preferences”.

 

Your preferences were saved successfully when you see the message reading “Your notification preferences were saved.”