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  • What if I didnt receive the verification code

What if I didn’t receive the verification code?

If you haven’t received your verification code, try these troubleshooting methods:

  • Have a code sent to you again—a sent code expires after five minutes. 

  • If this is your first time authenticating with your chosen method, a third-party security app on your mobile phone might be blocking the text message or phone call. Try disabling the security app temporarily while you go through the authentication process again. 

  • If that doesn’t work, try selecting a new primary authentication method. 

  • If you still don’t receive the code using another method, contact your local customer care representative.

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