If you haven’t received your verification code, try these troubleshooting methods:

• Have a code sent to you again—a sent code expires after five minutes. 

• If this is your first time authenticating with your chosen method, a third-party security app on your mobile phone might be blocking the text message or phone call. Try disabling the security app temporarily while you go through the authentication process again. 

• If that doesn’t work, try selecting a new primary authentication method. 

• If you still don’t receive the code using another method, contact your local customer care representative.