If you haven’t received your verification code, try these troubleshooting methods:
Have a code sent to you again—a sent code expires after five minutes.
If this is your first time authenticating with your chosen method, a third-party security app on your mobile phone might be blocking the text message or phone call. Try disabling the security app temporarily while you go through the authentication process again.
If that doesn’t work, try selecting a new primary authentication method.
If you still don’t receive the code using another method, contact your local customer care representative.